CVE-2026-84462
Zammad is a web based open source helpdesk/customer support system
- Risk score
- 55/100
- CVSS
- 8.6 v4.0
- Exploit chance (30 days)
- 0.3%
- Published
- 25 Sep 2026
Open in the live forecast Today's forecast
What to know
- What it is
- Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run…
- Affected
- See advisory
- Fix
- Upgrade the product to 7.1.2 or later.
- Exploitation
- No known exploitation
Why it is Yellow
- CVSS 8.6 high
References
Original description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Last activity 25 Sep 2026. Patch Forecast updates every hour.