CVE-2026-103985
FreeScout is a self-hosted help desk and shared mailbox
- Risk score
- 43/100
- CVSS
- 7.1 v3.1
- Published
- 6 Nov 2026
Open in the live forecast Today's forecast
What to know
- What it is
- FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent c…
- Affected
- See advisory
- Fix
- Upgrade the product to 1.8.231 or later.
- Exploitation
- No known exploitation
Why it is Yellow
- CVSS 7.1 high
References
Original description
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
Last activity 6 Nov 2026. Patch Forecast updates every hour.